Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!

Location: Pembroke, ON

Compensation: $100,000‑$150,000 per year

Key Responsibilities

• OEM policy and administration
• Thorough understanding of dealership and OEM KPIs
• Knowledge and expertise in department absorption and P&L
• Responsible for profit management – must examine department financial statements, including expenses and revenue, to ensure the department's profitability
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
• Develop and implement a long‑term strategy and action plan to attrac...