Become the Technical Support Team Lead for FME Flow at Safe Software. Ensure consistent, high-quality customer support by leading a motivated and skilled technical team.
In this dynamic role, you will focus on coaching your team to achieve support goals while actively engaging with customers and internal departments. Your leadership will facilitate product knowledge sharing and improve customer service quality across the FME community.
Key Responsibilities:
• Lead and mentor the technical support specialists
• Develop objectives and provide continuous feedback
• Handle escalated customer issues effectively
• Create and enhance knowledge base resources
• Collaborate across teams to boost customer experience
Requirements:
• Bachelor’s degree or relevant experience
• 3–5 years in technical support
• 2+ years in a leadership capacity
• Knowledge of support platforms like Jira and Zendesk
• Strong problem-solving and interpersonal skills
Champion cu...