Elevate your technical support career at FortisBC as a Technical Analyst 3. This full-time role emphasizes infrastructure management, ensuring optimal performance of critical systems and client support services.
You will lead the technical diagnostics for infrastructure issues and support end-users in various computing environments. The position requires an ability to manage projects, execute preventative measures, and maintain extensive knowledge of IT systems, enhancing overall operational efficiency.
Key Responsibilities:
• Provide first-line and advanced technical infrastructure support
• Handle incident tickets and client queries
• Undertake hardware and software troubleshooting tasks
• Manage upgrades and installations across systems
• Report on work completed via a management system
Requirements:
• Diploma in Computer Technology or related field
• Six years of relevant technical experience
• Solid understanding of IT infrastructure principles
...