Elevate customer interactions at Siena as a Forward Deployed Product Manager, specializing in AI agent deployment. This remote position allows you to directly impact strategic accounts and their journeys by improving customer experiences.
As an integral part of the team, you will own the deployment outcomes for AI agents, focusing on automation and resolution effectiveness for major clients. Working hand-in-hand with CX leaders, you will develop comprehensive transformation roadmaps, leveraging field insights to enhance product features that provide lasting impact. Your role is vital in ensuring customer memory and empathetic interactions through innovative solutions.
Key Responsibilities:
• Drive automation and resolution rates for clients
• Identify and resolve deployment issues effectively
• Develop AI transformation strategies in collaboration with CX leaders
• Convert deployment insights into product enhancements
• Build capabilities that integrate across mult...