Join a dynamic team as a Founding Account Manager focused on the post-sale journey in AI-driven bookkeeping. Manage customer relations with accounting firms, emphasizing growth and retention.
This role is designed for individuals with 3-5+ years in SaaS, adept at fostering client relationships. You will guide accountants through crucial phases of product interaction while designing effective processes to boost adoption and advocacy. Collaborate with executive leadership to track metrics that inform your strategies and enhance customer satisfaction.
Key Responsibilities:
• Handle the entire post-sale process for clients
• Assist accountants during onboarding and use phases
• Develop processes for engagement and growth
• Partner with leadership to refine growth strategies
• Analyze and optimize customer success metrics
Requirements:
• 3-5+ years in customer success or account management
• Experience in startups with adaptive work cultures
• Technical supp...