The Fraud Operations Representative is responsible for conducting reviews and investigations of card transactions, merchants, clerks and customers to analyze fraud patterns, and implementing tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets.
Responsibilities
Monitor and analyze transactions for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.
Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
Develop and implement fraud prevention strategies and procedures.
Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.
Conduct regular fraud risk assessments and provide recommendations for improvement.
Prepare and present detailed reports on fraud trends and prevention measures when requested.
Collaborate with Product, Sales, Customer Sup...