FRENCH SELECTION (FS)

French speaking Customer Service Advisor
Location: Cambridge
Fully office-based Monday to Friday
Salary: £28,000 - £30,000 per annum (depending on experience)
Ref: 5526M

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5526M

The company: A well-established and trusted UK brand who operate on a global scale

Main duties: Provide 1st line support to customers by resolving queries related to the company’s products and services

The role:
- Provide outstanding customer support to customers
- Handle incoming queries by phone, email and live chat
- Ensure all calls are logged accurately
- Analyse data and respond accordingly
- Be responsible for scheduling engineering service calls
- Provide customer training on products
- Monitor and report any issues as needed
- Any additional tasks as needed by management

The candidate...