We offer:
Competitive salary and benefit package (cafeteria + annual bonus)
Training and continuous learning and certification opportunities
Chance to be part of a rapidly expanding organization
Multilingual, multicultural environment with native colleagues
All You Can Move SportPass (at a discounted price)
Free medical benefit package
Reimbursable language courses
Team events, company events
Risk and accident insurance
Relocation package
High value awards and recognitions
Job responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving c...