This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Title: Freshservice Consultant
Job Type: Contract β Short-term consulting engagement (flexible hours: 10β120 hours depending on scope & rate)
Location: Remote (Canada)
Start Date: As soon as possible
End Date: Completion before the end of 2025
About the Client:
Our client is a global organization in the life sciences industry with a presence in 45 countries. They implemented Freshservice as their ITSM tool 1.5 years ago and are now seeking an experienced Freshservice Consultant to help them mature, automate, and optimize the platform to better support their growing business needs.
Role Overview:
This is a consulting engagement (not a full-time placement). The consultant will work closely with our clientβs internal IT Service Desk to:
- Review a backlog of Freshservice enhancements .
- Build and automate workflows to improve service delivery (e.g., faster onboarding of new h...