Enhance guest satisfaction as a Front Desk Supervisor at Banff Caribou Lodge & Spa in Banff, AB. This full-time role emphasizes superior service and leadership in front desk operations.
In this pivotal position, you'll oversee daily front desk operations, ensuring exceptional customer experiences and satisfaction. You will train and mentor your team, maintaining the highest standards of phone etiquette while addressing guest inquiries. Your leadership will contribute greatly to the lodge's esteemed reputation.
Key Responsibilities:
• Oversee receptionist duties and staff training
• Ensure outstanding customer service at all times
• Handle guest inquiries and resolve issues efficiently
• Maintain excellent phone etiquette among team members
• Foster a welcoming atmosphere for guests and staff
Requirements:
• Strong leadership and mentoring experience
• Proficient in reception operations, including check-ins
• Exceptional customer service and communicatio...