Role & Responsibilities

• Provide smooth and correct administrative operation.
• Maintain an up‑to‑date database within the system.
• Welcome all guests.
• Monitor check‑ins, including groups, and give total attention and dedication to guests.
• Take care of guests and provide concierge service.
• Offer a wide range of information.
• Supervise the organization and sales of guests' activities and the correct handling and charging.
• Effectively handle guest complaints, take corrective action to prevent recurrence, and convert the guest into a repeat customer.
• Coordinate proper actions with other departments and inform the Front Office Manager of serious matters.
• Coordinate and communicate with Housekeeping, Maintenance, and Food & Beverage departments.
• Ensure all staff are thoroughly familiar with the hotel’s emergency procedures and are prepared for any emergency.
• Execute regular tech...