Front of House Team Leader - Job Description

Position Title: Front of House Team Leader

Reports To: AM/PM Operations Leader / Director Team

Position Summary: The Front of House Team Leader is responsible for leading shifts at a high level, supporting Team Members, ensuring operational procedures are executed, and consistently delivering Chick-fil-A Richmond service standards. The ideal candidate leader will model hospitality, coaching in real time, a fast-paced work ethic, and help maintain a clean, safe, accurate, and welcoming environment.

Key Responsibilities

• Lead Front of House shifts by creating a clean, safe, accurate, and welcoming environment for every guest.

• Model and coach Chick-fil-A’s Core 4: eye contact, sharing a smile, speaking with a friendly tone, and saying “My pleasure.”

• Lead the team in delivering 2nd Mile Service through warm wel...