**Description:**

The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

+ Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
+ Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
+ Resolve guest problems and complaints
+ To actively upsell and cross sell hotel services and outlets.
+ Communicate with other hotel departments to maintain a high level of guest satisfaction.
+ Maintain an understanding of hotel history, services, facility information, and rat...