Full Stack Engineer, Charles River Development, Assistant Vice President
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Job Description
Job Description
We are seeking a Full Stack Engineer to join our Excellence Engineering team. This role is ideal for someone who is passionate about leveraging technologies to solve complex problems and thrive in a dynamic, fast-paced environment. You are expected to use APM tools for observability and build AI-driven centralized knowledge systems. You will be responsible for triaging and troubleshooting customer technical issues, setting up and maintaining observability platforms like Dynatrace, and contributing to the development of an intelligent knowledge base using AI technologies. This role also requires developing technical solutions to support internal and customer-facing needs.
Key Responsibilities:
Customer Support & Issue Triage
Serve as the first point of contact for technical issues reported by customers/internal teams.
Triage, analyze, and resolve issues across the full technology stack.