What you’ll do:

You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:

Reporting to the Credit Manager, you are primarily responsible for performing collection activities on assigned aging accounts which includes making calls, sharing letters and/or emails, updating collection activities on customer profile, updating notes on internal system, preparing collection follow up report and dealing with customer concerns and escalations efficiently. 

Dealing assertively with any customer concerns/ escalations and providing efficient solutions as a part of exceptional customer service to all external and internal customers. 

Completing credit application processing and maintaining customer credit applications which includes obtaining credit bureau reports, requesting and following up on credit reference requests, and compiling completed credit files/ related documents to submit for review/dec...