Elevate customer service with Halton Hills Hydro Inc. as a Full-Time Customer Care Specialist based in Acton, ON. This role prioritizes effective communication while managing customer inquiries and collections.
Reporting to the Customer Care Manager, your day will revolve around providing customer support across various platforms, collecting for both residential and commercial accounts, as well as executing work orders. You will also oversee budget customers, maintaining accurate records for seasonal reconciliation.
Key Responsibilities:
• Respond to various customer inquiries via multiple channels
• Execute collections and customer correspondence
• Run work orders and organize invoices
• Track budget customers and plan for seasonal needs
• Review inactive balances and manage bankruptcies
Requirements:
• Completed Grade 12 education
• Excellent verbal and written communication skills
• Attention to detail with a focus on accuracy
• Proficient in Micr...