Leverage your service skills as a Full Time Customer Service Associate at Leon's. Play a key role in providing excellent after-sale support and assisting customers effectively.
Leon’s is seeking a dedicated Customer Service Associate to oversee customer interactions post-purchase. You will train new associates, handle service requests, and coordinate with repair services. Your responsibilities include organizing customer files, scheduling tech appointments, and ensuring outstanding service standards.
Key Responsibilities:
• Train and support new service associates
• Assist customers via phone, in-person, or email
• Schedule and confirm repair technician appointments
• Follow up on overdue parts and customer requests
• Authorize discounts, gift certificates, and credits
Requirements:
• Strong customer-focused attitude with positive demeanor
• Excellent communication and problem-solving skills
• High level of organization and professionalism
• Ability ...