Lead project initiatives as an Implementation Engineer in Canada, managing strategic accounts and complex implementations. Utilize your project management skills to drive impactful results for enterprise clients.
This role blends technical and leadership responsibilities, requiring strong analytical and communication abilities. You will engage with various stakeholders, oversee project plans, and ensure successful execution and documentation. With a focus on improving contact center operations, your skills in problem-solving and relationship-building will be key.
Key Responsibilities:
• Lead implementations for large strategic partners
• Document business and technical requirements
• Develop effective call flow and API integration plans
• Conduct thorough testing of IVR systems
• Facilitate stakeholder communication and conflict resolution
Requirements:
• 5-7 years of project management experience
• Knowledge of AI technologies and call center tools
• P...