Elevate your career as a full-time Bilingual Customer Service Representative working from home! Use your fluency in French and English to assist customers in the telecommunications industry.
This role involves answering inbound calls to identify customer needs and provide tailored assistance and product recommendations. Applicants must reside in Canada and have a valid SIN to work 40 hours weekly with shifts spanning from 7 am to midnight, Monday through Sunday.
Key Responsibilities:
• Respond to inbound customer queries effectively
• Accurately identify customer needs through listening
• Process payments and clarify billing inquiries
• Guide customers through self-service platforms
• Recommend suitable products based on customer feedback
Requirements:
• Fluency in French and English is required
• High school diploma or equivalent is essential
• At least 6 months of customer service experience needed
• Internet connection must be hard-wired for stabi...