Enhance trading operations as an Electronic Trading Application Support Analyst. Provide top-tier support on Futures trading platforms while overseeing client onboarding and experience initiatives.
This role is pivotal in managing the relationship between internal teams and clients. You will analyze service requests, collaborate with colleagues, and drive automation to improve efficiency. Your expertise will help create a seamless trading experience for diverse users.
Key Responsibilities:
• Proactively minimize support queries and issues
• Assist in onboarding e-Trading users and processes
• Evaluate and enhance existing trading procedures
• Run management meetings on project statuses
• Provide world-class support to clients globally
Requirements:
• Over 5 years of experience in trading support roles
• Solid understanding of trading market structures
• Background in e-Trading client services preferred
• Strong communication and problem-solving skill...