Front Desk Duties

• Welcome, check‑in, and check‑out guests efficiently and warmly.
• Operate the Opera PMS (or similar) to manage reservations, room assignments, and billing.
• Attend to and resolve guest complaints or concerns with professionalism, empathy, and promptness, always aiming to exceed expectations.
• Provide tourist information, details on hotel services, and local recommendations.
• Perform cashier closing duties and basic shift reports.

Café‑Bar Duties

• Oversee and operate the small café‑bar service, including preparing hot beverages, simple cocktails, and serving light food items (snacks, pastries).
• Ensure the area is always clean, fully stocked, and visually appealing for guests.
• Attend to guests at the bar, taking orders and ensuring prompt and friendly service.
• Control basic inventory (coffee, milk, beverages, snacks) and report restocking needs.
• Adhere to al...