ABOUT THE ROLE: In this role, you will be responsible for training new Game Presenters and Shufflers, creating and optimizing training materials, and developing programs that enhance performance and quality. You will play a key role in ensuring staff deliver games confidently and professionally while fostering a culture of growth and excellence. DUTIES AND RESPONSIBILITIES: Develop, update, and optimize training materials and structured programs for Game Presenters and Shufflers, ensuring strong knowledge of games and procedures Design performance improvement plans and define relevant KPIs to drive training quality and effectiveness Deliver hands-on training on table game procedures, controls, and standards, promoting high performance and professionalism Motivate trainees through constructive coaching and feedback, sharing insights with both trainees and management to support continuous improvement Manage and maintain training programs for new hires and existing team members in close c...