Job Description

The GBS Fraud Analyst serves as a key point of contact for both customers and field teams, supporting the identification and resolution of potentially fraudulent activities and situations. In this role, the analyst collaborates closely with cross‑functional partners, including Corporate Security, Operations, GBS, and Business Development, to coordinate effective solutions and ensure timely support. This position is responsible for evaluating potentially high‑risk transactions, determining levels of exposure, and assessing the potential impact on both the company and its customers to support informed business decisions. The analyst communicates directly with customers through multiple channels, including email, inbound and outbound phone calls, and internal systems, while maintaining clear, professional, and timely communication. The role also focuses on implementing appropriate actions to mitigate risk, maintain a positive customer experience, and suppor...