We are seeking a highly skilled GCP AI Engineer with experience to join a leading-edge Intelligent Contact team. This is a critical hire focused on advancing our AI development capabilities and building the next generation of intelligent, automated customer interactions.

In this role, you will move beyond basic, scripted automation to develop high-reasoning, context-aware agents that provide seamless service at an enterprise scale. You won't just be building chatbots; you will be architecting autonomous AI systems capable of understanding intent, managing complex dialogue states, and retrieving real-time information to solve customer problems proactively.

Key Responsibilities

• Autonomous Agent Architecture: Design, develop, and orchestrate high-reasoning, context-aware conversational agents utilizing Google Cloud’s advanced AI ecosystem (including Vertex AI and...