DRAFT role description, to be reviewed before external publishing 
The GDPR Operational Lead plays a central role in ensuring customers experience GDPR compliance as an integrated and reliable part of service delivery. By translating regulatory requirements into day‑to‑day operational controls, the role strengthens customer confidence and long‑term partnerships.

The GDPR Operational role is responsible for ensuring that GDPR requirements are implemented, operated and followed in day‑to‑day service delivery.

The role bridges legal data protection requirements and practical service operations, ensuring that personal data processing within delivered services is compliant, controlled and auditable.

This is an operational role within Service Delivery, working closely with Information Security team, the Data Protection Officer (DPO), account teams and customers.

As our future GDPR Operational Lead, you will: