Elevate customer experience as a Genesys AI Solutions Architect in Ontario. This full-time position focuses on leading the design and implementation of Agentic AI technologies.
In this role, you will serve as a catalyst for enterprise AI transformation, translating customer requirements into actionable AI strategies. With more than 8 years of experience, you will optimize AI solutions to ensure they meet business KPIs while enhancing efficiency and customer satisfaction across various channels.
Key Responsibilities:
• Deliver end-to-end Agentic AI solutions
• Translate KPIs into scalable technical architectures
• Foster stakeholder alignment for successful AI initiatives
• Implement rapid prototypes using Genesys Cloud AI
• Continuously optimize solutions for improved impact
Requirements:
• 8+ years in delivering CX, CRM, or AI solutions
• Strong cloud platform experience (AWS, Azure, GCP)
• Proven API-driven architectural expertise
• Conversational ...