Shape the future of customer engagement as the Genesys Practice Leader at TELUS Digital. This director-level position offers hybrid and remote work options while focusing on exceptional client delivery.
In this pivotal role, you will lead the Genesys Cloud CX practice, developing and executing strategic initiatives that drive client satisfaction and business outcomes. You will innovate delivery methods and cultivate talent, ensuring TELUS Digital stands out as a leading Genesys partner in Canada’s CCaaS market. Your contributions will be essential in transforming client operations with cutting-edge solutions.
Key Responsibilities:
• Own P&L responsibility and revenue growth for the Genesys practice
• Drive end-to-end CX transformation initiatives for enterprise clients
• Maintain deep platform expertise in Genesys Cloud CX
• Recruit and develop top-tier talent for the practice
• Monitor emerging trends in contact center technology
Requirements:
• 10+ years in...