About the Role

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will shift to 3 Robert Speck Parkway in Mississauga.

Business Overview

Fidelity Canada’s Telecom department operates within a global framework while maintaining a local focus. As a small but integral part of the organization, we support data networks, voice communications, and audio‑visual services, ensuring seamless connectivity that meets local and global operational requirements.

What You Will Do

As a Genesys Cloud Support Specialist you will design, support, and optimize cloud‑based contact center solutions. Your duties include leveraging Genesys Cloud capabilities across routing, IVR, workforce management, analytics, and AI‑driven features, collaborating closely with development and engineering teams ...