Roles and Responsibilities

• Design, develop, and maintain IVR applications and call routing solutions using Genesys Architect.


• Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.


• Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.


• Integrate Genesys Cloud CX with enterprise applications and CRM systems.


• Collaborate with business stakeholders, internal teams, OEMs, and vendors to deliver contact center solutions.


• Work across Genesys platforms including Pure Engage, PureCloud, and Genesys Cloud CX.


• Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center capabilities.


• Ensure solutions align with best practices, security standards, and performance requirements.

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