Join TELUS Digital as the Genesys Practice Director, where you will shape innovative CCaaS solutions. This role is open for hybrid or remote work arrangements across the US.
You will take charge of leading TELUS Digital's CCaaS practice on the Genesys Cloud CX platform. This director position includes responsibilities for P&L management, strategic partnerships, and oversight of client engagements. You will ensure high-quality delivery and operational readiness while maintaining deep technical expertise to drive end-to-end transformation initiatives for enterprise clients.
Key Responsibilities:
• Oversee governance and solution design for Cloud CX
• Manage P&L, targeting revenue growth and efficiency
• Develop methodologies for scalable CCaaS implementations
• Partner with sales for effective market strategies
• Create proprietary tools for enhanced Genesys service delivery
Requirements:
• 10+ years in contacts center technology implementations
• 5+ years i...