Roles & Responsibilities

• Provide technical support to customers via phone, email, and in-person interactions.
• Conduct training sessions and workshops on product usage, best practices, and troubleshooting.
• Develop training materials, including user guides, manuals, and video tutorials.
• Assist in resolving technical issues, working closely with engineering and support teams.
• Gather customer feedback to identify common issues and recommend product improvements.
• Stay updated on new product features and industry best practices.
• Collaborate with sales and customer service teams to ensure a seamless user experience.
• Maintain detailed records of support requests, training sessions, and customer interactions.

Technical Skills

• Proficiency in troubleshooting software and hardware issues.
• Experience with the technology that we support (e.g., GNSS receivers, total stations, 3D sca...