Mercier Consultancy is on the lookout for a dedicated German Speaking Customer Service Representative to join our Automotive Department. In this integral role, you will provide exceptional support to our German-speaking clients, helping them with inquiries related to our automotive services and ensuring a seamless customer experience.

Your fluency in German will enable you to effectively communicate with clients and assist them in navigating our offerings. As a key member of our team, you will play a crucial role in fostering customer satisfaction and trust within the automotive sector.

Responsibilities

• Respond to customer inquiries in German regarding automotive services via phone, email, and chat
• Assist clients with booking services, providing product information, and addressing any issues they may encounter
• Maintain accurate records of customer interactions and service requests in our CRM system
• Collaborate with technical teams...