Mercier Consultancy is thrilled to offer a position for a German Speaking Customer Service Representative for our Client's E-Learning Company, based in Greece. In this vital role, you will provide exceptional support to our German-speaking customers, assisting them as they engage with our innovative e-learning platforms and resources.

Your fluency in German will be crucial for addressing client inquiries regarding course options, platform functionalities, and technical support. Your dedication to customer service will enhance the learning experience and promote client success in their educational endeavors.

Responsibilities

• Provide high-quality customer service in German through phone, email, and chat regarding e-learning inquiries
• Assist customers in understanding course details, registration, and platform navigation
• Troubleshoot technical issues and provide support for using the e-learning platform
• Document customer interactions...