Mercier Consultancy is seeking an enthusiastic German Speaking Customer Service Representative to join our team in the Retail industry. In this pivotal role, you will provide outstanding support to our German-speaking customers, assisting them with their inquiries and ensuring a seamless shopping experience.

Your fluency in German will be essential as you help clients with product information, order placement, and address any concerns related to their purchases. Your commitment to excellent customer service will make a significant impact on customer satisfaction and loyalty.

Responsibilities

• Deliver high-quality customer service in German via phone, email, and chat for retail inquiries
• Assist customers with inquiries related to product details, order status, and returns
• Troubleshoot and resolve customer issues in a timely and professional manner
• Document customer interactions and maintain accurate records in our CRM system