**Responsibilities:**

• Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements
• Resolve customer issues and provide efficient, effective solutions in accordance with established protocols
• Document all customer interactions and maintain accurate records within the support management system
• Identify and escalate complex issues to appropriate departments or senior personnel following established procedures
• Follow up with customers to confirm complete resolution of reported concerns
• Maintain professional demeanor while managing multiple concurrent customer requests
• Uphold professional standards within the team and share best practices with colleagues
• Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores
• Provide management with documented fee...