Mercier Consultancy MD is seeking a German Speaking iRobot Support Specialist to join our innovative team in Sofia! This position includes paid relocation, offering you the opportunity to advance your career while experiencing the vibrant culture of Bulgaria's capital. You will provide dedicated support to German-speaking customers, assisting them with iRobot products and ensuring an outstanding customer experience.

Your Role

As a German Speaking iRobot Support Specialist, you will be the primary point of contact for customers seeking assistance with their iRobot devices. Your technical knowledge and communication skills will help resolve issues efficiently and ensure customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries in German via phone, email, and chat.
• Provide technical support and troubleshooting for iRobot products.
• Guide customers through setup, usage, and maintenance procedures.
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