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Job Description
Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners!
In this Role, Your Responsibilities Will Be:
Creates and routes technical issues for all customers
Handle inbound technical support requests (Phone, Email, Web).
Validates customer entitlements and approves exceptions for unentitled customers.
Dispatch out-of-TSR scope technical issues to the appropriate support group.
Create and manage customer data records within our applications to ensure proper data integrity.
Resolves technical issues for customers across all account tiers
Resolves customers’ single incidents ...