Senior Manager, Customer Engineering

Location: Longueuil, Québec, Canada (CA-QC-LONGUEUIL-J01)

Date posted:

Full‑time, Monday to Friday, flexible hours, performed exclusively on‑site.

Responsibilities

• Lead Helicopter Programs customer engineering activities from start to successful resolution.
• Support event troubleshooting and assist logistics as required.
• Interface with Field Service Representatives, Customer First Centre (Technical Help Desk) and operators through regular field event reviews.
• Ensure event resolution and provide follow‑up through IPTs, reliability monitoring, technical publication changes, campaigns or other corrective action.
• Lead support for field escape containment and special inspection programs.
• Provide support for field escape containment and special inspection programs.
• Support OEMs with key program projects and initiatives.
• Manage pro...