Embark on a career as a Senior Global Analyst in Halifax, focusing on automating decision systems in Customer Service. Use your skills to advance service performance and employee experience.
This role requires a strong analytical mindset and 3-5+ years of experience in data analytics or operations. You will own the automation agenda, modeling workflows, and ensuring compliance with regulatory standards while leveraging advanced analytics for strategic insights. Your experience in SQL and statistical reasoning will be crucial.
Key Responsibilities:
• Develop and manage automation roadmaps
• Lead initiatives in global service analytics
• Perform root cause analyses on KPIs
• Work with teams on forecasting scenarios
• Guide Data Analysts in best practices
Requirements:
• 3-5+ years in analytics, WFM, or strategy
• Proficient in SQL and dashboard creation
• Strong interpersonal skills across levels
• Demonstrated automation mindset and implementation
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