Job Summary

We are looking for an experienced support and operations professional to join our Enterprise IT (EAIT) group in Vancouver. This 12‑month contract role operates onsite five days a week. The primary focus will be improving deployment processes for endpoint farms, supporting hardware and endpoint devices, troubleshooting, and providing on‑call support for the local studio.

Responsibilities

• Operations
  • Continuously improve farm deployment processes and operational practices.
  • Work with the Operations Team to develop and refine support processes and technologies.
  • Partner with Development teams to design and enhance assisted and automated solutions.
• Support
  • Manage endpoint farms, including both devices and environments.
  • Troubleshoot, debug, and recover offline endpoints.
  • Install and decommission endpoints as required.
  • Perform firmware upgrades on suppo...