Elevate user experiences with Long View as a Global Service Desk Analyst. Based in Toronto, Calgary, Edmonton, or Vancouver, you will thrive in a fun and supportive IT environment.
Join Long View's Integrated Global Services team and leverage your 2+ years of technical support experience. Your role focuses on providing tier I support, addressing customer issues, and ensuring service excellence for clients globally. Your exceptional communication skills will shine as you troubleshoot technical problems and enhance service delivery.
Key Responsibilities:
• Document customer issues in the ticketing system
• Analyze symptoms to escalate urgent problems
• Dispatch incidents to Tier II support when needed
• Assist with internal and external escalations
• Identify opportunities for process improvements
Requirements:
• 2+ years in a service desk or help desk role
• Excellent written and verbal communication skills
• Proven troubleshooting abilities for technica...