Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics. Offer remote troubleshooting to service centers and customers worldwide. Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements. Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs. Develop training materials for internal teams and partners. Manage technical incidents from initial report through resolution, ensuring timely and effective solutions. Track recurring issues and contribute to solutions that prevent future problems. Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization. Collaborate with customer support teams to ensure clear communication and excellent service. Support global operations by ensuring that technical support processes meet the needs of diverse markets, a...