Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.

You will be responsible for assuring the quality of this team, performing audits on the team’s tickets, figuring out weak points in the support given to customers and mentoring the team to improve their overall quality.

Responsibilities

• Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
• As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
• Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy
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