About the role We are looking for a commercially driven, operationally minded Group Account Director to lead and evolve our Client Success function at BM Digital.

This is a senior leadership role responsible for overseeing the performance, structure, and development of the entire account management department. You will act as the strategic bridge between clients, account management, project management, media buying, creative, and leadership teams to ensure world-class client experience and profitable growth across the agency.

You will lead, train, and mentor a team of Account Managers while implementing systems, processes, and operational improvements that elevate the department from reactive account handling to proactive strategic partnership.

The ideal candidate combines deep e-commerce and performance marketing experience with strong leadership, operational thinking, and client relationship management. You must be comfortable managing high-level escalation...