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Job Description
The GB Plan Design Quality Senior Analyst ensures adherence of client transaction and services to all defined processes and client service standards and requirements.
Position Responsibilities:
Conducts full quality review on the logs and tasks completed by the Plan Design installation administrators and communicates findings that management and team can understand.
Identify areas of improvement in installation administrators’ performance through trending and analysis.
Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations.
Inform the team of changes in policies and processes.
Initiate process improvements to effectively align team’s capabilities with current and future need.
Conduct calibration sessions to ensure uniformity of understanding.
Recommend and facilitate training programs necess...