**Additional Information**
**Job Number** 26079897
**Job Category** Rooms & Guest Services Operations
**Location** Plaza de Celenque 2, Madrid, Madrid, Spain, 28013
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

_The Guest Relations Agent manages the guest journey within the Wellness Center, Fitness, and Retail areas, ensuring a seamless and personalized luxury experience from arrival to departure. Answer, record, and process all guest requests, questions, concerns, reservations, and Wellness Center appointments via telephone, email, chat, and mobile communication devices. Coordinate with other hotel departments to ensure timely resolution of guest requests and service excellence._

_The Guest Relations Agent provides information to guests regarding treatments, wellness e...