Become the Guest Relations and Retail Manager at Woodbine Entertainment Group. Focus on elevating the guest experience while managing onsite hospitality at iconic racing venues.
In this dynamic role, you will oversee the guest service department and enhance interaction quality at Woodbine Racetrack and Woodbine Mohawk Park. Your leadership skills will empower staff and drive service excellence through operational insights and a commitment to guest satisfaction.
Key Responsibilities:
• Supervise staff, ensuring effective performance and development
• Resolve guest issues with professional hospitality
• Lead meetings aimed at improving guest service delivery
• Summarize daily events and feedback for operational efficiency
• Motivate the team to engage in loyalty and wagering initiatives
Requirements:
• Over 5 years of hospitality experience
• Minimum 2 years leadership in guest services
• Business Management degree or related qualification
• Effective ...