Manager – Guest Relations
Location: Wonderla Amusement Park, Bengaluru
Experience: 8–10 Years
About Wonderla
Wonderla is one of India's leading amusement park and hospitality brands, operating world-class amusement parks, premium resorts under Terrea by Wonderla , and Isle by Wonderla. We are committed to delivering memorable guest experiences through innovation, safety, and exceptional service.
If you're passionate about creating exceptional customer experiences and leading high-performing teams, we'd love to hear from you.
Key Responsibilities
Lead the Guest Relations team to deliver exceptional guest experiences.
Manage guest feedback, escalated complaints, and special requests.
Train, coach, and mentor Guest Relations executives.
Drive service excellence and maintain high customer satisfaction.
Collaborate with Operations, Maintenance, F&B, Security, and other departments to ensure seamless guest experiences.
Conduct service quality audits and im...