Job Description

Posted Thursday, July 2, 2026 | Expires Friday, July 10, 2026

This position is not eligible for remote work under our hybrid work policy.

Guest Service Manager, Y UL

Reporting to the Regional Manager, the Guest Service Manager (GSM) is the operational manager on the floor, responsible for day‑of operation leadership, ensuring that the team meets safety objectives, operational goals, guest experience KPIs, cost control and WestJet values.

Responsibilities

• Accountable for the successful implementation of all IROP activities that occur at the base to maximize safety and service at the lowest reasonable cost.
• Conduct shift briefings with all front‑line employees regarding all operationally required information and promoting Safety, Standard Operating Procedures and Guest Experience.
• Develop strategies to efficiently manage operations within the airport. This includes check‑in, gates,...