Lead guest service operations as a hands-on Operations Manager. Ensure high service standards and efficiency while guiding a multidisciplinary team in a fast-paced setting.
In this permanent position, you'll take charge of daily operations focusing on guest satisfaction and service quality. Your role includes supporting teams across customer service and operations while addressing concerns and implementing process improvements.
Key Responsibilities:
• Oversee daily guest service operations and readiness
• Lead and coach cross-functional teams effectively
• Resolve customer concerns with urgency and professionalism
• Monitor service quality and implement efficiency measures
• Manage scheduling and logistics for guest movements
Requirements:
• 2+ years in hospitality or a related sector
• Leadership experience of 2+ years
• Strong operational management and problem-solving skills
• Excellent customer service and communication abilities
• Flexibility...